topic Re: Watch 5 pro cannot update from beta in Questions

Watch 5 pro cannot update from beta

jobrown — Mon, 29 Dec 2025 19:35:38 GMT

Even though it's been released in general for the watch 5 pro I'm stuck on this somehow

ZYK4 = Beta

Re: Watch 5 pro cannot update from beta

nullandvoid — Mon, 29 Dec 2025 20:47:52 GMT

I don't participate in betas, so I don't know for sure, but it is my understanding that once a beta ends, the final version is automatically installed on the test devices. Have you tried resetting the watch?

Re: Re: Watch 5 pro cannot update from beta

jobrown — Mon, 29 Dec 2025 20:52:40 GMT

Tried that a few times with and without restoring data. Tried reinstalling the wearable app, it had an update too today.

I've done the beta on my phone a couple times, and you are correct, normally it updates to the current release when the beta ends.

No Samsung service center anywhere near me, computer is in storage after my old place caught fire (not dragging it to the motel), so here we are 🤣

Re: Watch 5 pro cannot update from beta

nullandvoid — Mon, 29 Dec 2025 21:00:33 GMT

have you tried the support options in the Members app - text support?

Re: Re: Watch 5 pro cannot update from beta

jobrown — Mon, 29 Dec 2025 21:01:18 GMT

Directs me to find a service center

Re: Re: Watch 5 pro cannot update from beta

nullandvoid — Mon, 29 Dec 2025 21:06:04 GMT

Have you called and asked for tech support, not customer service? Did you send an error report?

Are you having issues or are you just concerned about the outdated security patch (and the lack of the update to the stable version)?

Re: Re: Re: Watch 5 pro cannot update from beta

jobrown — Mon, 29 Dec 2025 21:07:49 GMT

I haven't called because I would think they would send me to a service center.

It's functional but won't update

Re: Re: Re: Watch 5 pro cannot update from beta

nullandvoid — Mon, 29 Dec 2025 21:15:17 GMT

They might, but they also may have other options or suggestions. Putting in an error report, though, may result in a fix.

https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

Re: Re: Re: Re: Watch 5 pro cannot update from beta

jobrown — Mon, 29 Dec 2025 21:21:17 GMT

I might just suck it up and put my PC together at my friends (he's storing it)

Re: Re: Re: Re: Watch 5 pro cannot update from beta

nullandvoid — Mon, 29 Dec 2025 21:29:53 GMT

I'm not sure one can do a smart switch update on the watch via computer - I could be wrong, I never had to try, so it might not be worth the shot if it's a lot of trouble.

Re: Re: Re: Re: Re: Watch 5 pro cannot update from beta

jobrown — Mon, 29 Dec 2025 21:32:14 GMT

The most trouble is plugging in the PC. It's a dual monitor setup in a cube desktop that doubles as a test bench (read as lots of stuff to plug in 😂)

I was hoping for easier 🙂

Re: Watch 5 pro cannot update from beta

nullandvoid — Mon, 29 Dec 2025 23:18:58 GMT

I just plugged my phone into my computer and even though my watch is connected, smart switch does not list it as a device for update download. I don't see a way to connect the watch directly to the computer to update unless you have to put it on the charging puck and plug the puck into the computer (I don't think that would work, though).

Re: Watch 5 pro cannot update from beta

USBetaModerator3 — Mon, 05 Jan 2026 23:27:35 GMT

Hello,

Watch5 LTE model Beta is still ongoing, so it is normal for your Watch to be on the beta version (ZYK4).

Only the Bluetooth Watch5 model beta has been officially released.

Regards,

One UI Beta Team