topic Re: Samsung Health Issues in Questions

Samsung Health Issues

BellaDTipton — Mon, 05 Aug 2024 01:40:28 GMT

Samsung Health Beta is being really temperamental. It crashes when I try to open and access one of my tabs. It's also not tracking stairs since the switch to beta. Any update for this yet? I've tried uninstalling and reinstalling, clearing cache and data, and restarting phone.

Re: Samsung Health Issues

USBetaModerator3 — Mon, 05 Aug 2024 18:28:48 GMT

Hello @BellaDTipton

Thank you for your feedback on Samsung Health app.

For Samsung Health crashing issue, please try updating to the latest Beta Samsung Health app (Through Beta 6 notification channel on Samsung Members) > Clear to the storage Cache on Samsung Health after update.

For incorrect step counts for stairs, please report the issue via Galaxy Wearable Beta app.

Galaxy Wearable Beta app> Search for "Contact us" as key words > Error reports (Screenshot would be more helpful)

Note: To ensure relevant log information is included in the error report, do not close the Samsung Members app until you receive a notification that error has been sent.

We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

Re: Samsung Health Issues

BellaDTipton — Mon, 05 Aug 2024 18:33:17 GMT

Thanks so much! I'll uninstall and reinstall from the beta page and report the stair count if it continues.

Re: Samsung Health Issues

BellaDTipton — Tue, 06 Aug 2024 16:12:30 GMT

Newest update from today seems to have resolved all issues with Samsung Health.