topic Re: Can't get beta update in Questions

Can't get beta update

Members_vPqLP29 — Fri, 13 Sep 2024 10:05:17 GMT

After installing the latest beta version of the manager app, I can't get the beta version update. It shows that my watch is up to date, so I wonder if I need any additional conditions to update to the beta version.Also tried to reset my watch and cleaned cache of watch manager but it didn't work.Thanks for helping.

Re: Can't get beta update

Members_vPqLP29 — Fri, 13 Sep 2024 15:55:31 GMT

Informations 
Model number:SM-R940
BT address:CC:F8:26:CB:2E:FD

Re: Can't get beta update

USBetaModerator3 — Fri, 13 Sep 2024 17:12:42 GMT

Hello @Members_vPqLP29

Thank you for your interest on Beta program.

Unfortunately, we are enrolling Beta only for US and KR regions (Bluetooth device models only).

Our database shows that your device was purchased in New Zealand, and your device is on the latest market version for One UI 5.0. (R940XXU1AXC2)

We apologize for the confusion during the Beta program, as you were able to participate, update to the latest Galaxy Wearable manager, yet could not download the Beta software.

Until the official version of One UI 6.0 is released, please enjoy your watch in the mean time.

Regards,

One UI Beta Team

Re: Can't get beta update

Chef31684 — Sat, 14 Sep 2024 05:19:23 GMT

Yes, there are other conditions. The main one is enrolling your device in the beta program through the link in the members app.