topic Re: Re: Issues with Watch Ultra Update in Questions

Issues with Watch Ultra Update

crackerjacksnr — Mon, 30 Jun 2025 11:03:23 GMT

Hi, i have an unlocked galaxy watch ultra, my phone is however tmobile, on samsung members it let me register for the beta program, however my watch keeps saying up to date, even after restarting both phone and watch and clearing cache for samsung members and watch ultra manager, and clearing the cache partition on the watch itself. Is this intended, you have to hsve an active tmobile esim on the watch, like i said it let me register and I hsve tmobile on my phone, which has let me get previous betas. I was wondering if this was just staggered rollout or if this was intended, and if an unlocked beta would be coming soon? Thanks!

Re: Issues with Watch Ultra Update

Jwiederman — Mon, 30 Jun 2025 11:06:47 GMT

I am sure it's just a staggered roll out...I have Google Fi on my watch and phone which are unlocked models joined the beta and still no download yet

Re: Re: Issues with Watch Ultra Update

crackerjacksnr — Mon, 30 Jun 2025 11:11:07 GMT

And it let you register? I have a watch ultra which supposedly is tmobile only

Re: Issues with Watch Ultra Update

Be006 — Mon, 30 Jun 2025 11:35:41 GMT

Still waiting for the update and I have a unlocked galaxy s25 and unlocked galaxy watch ultra. It let me join the beta just no update yet

Re: Issues with Watch Ultra Update

Carljohnson52 — Mon, 30 Jun 2025 11:35:25 GMT

I have the same unlocked watch on T-Mobile and I didn't have any issues

Re: Re: Issues with Watch Ultra Update

Be006 — Mon, 30 Jun 2025 11:36:26 GMT

Did the update download for you?

Re: Re: Issues with Watch Ultra Update

crackerjacksnr — Mon, 30 Jun 2025 11:36:34 GMT

I dont have a e sim active on the watch though

Re: Issues with Watch Ultra Update

Dcn_Pat — Mon, 30 Jun 2025 12:35:52 GMT

Unlocked phone & watch ultra. T-Mobile esim on both. Downloads were available immediately after I joined the beta.

Re: Re: Issues with Watch Ultra Update

Thegenius — Mon, 30 Jun 2025 18:07:50 GMT

Same here

Re: Issues with Watch Ultra Update

USBetaModerator3 — Tue, 01 Jul 2025 16:36:50 GMT

Hello,

Thank you for participating in the One UI Watch Beta program.

We’ve noticed several inquiries regarding not receiving the Beta software update. Please note the following important eligibility criteria:

LTE Models (Watch with Mobile Network)
To receive the Beta update, your Watch must have an active T-Mobile LTE plan.
If the SIM is not activated or the device is not currently using T-Mobile’s mobile network, the software update will not be delivered.

Bluetooth (Watch BT models, not just BT paired with Phone) Models
Bluetooth-only models are not affected and will receive the Beta software update as usual. No SIM or mobile plan is required.

If you’ve enrolled in the Beta but haven’t received the update yet, please ensure your Watch meets the conditions above.

We appreciate your feedback and participation.

Regards,
One UI Beta Team