topic Re: We need clarification! in Questions

We need clarification!

Galaxy4mylife — Mon, 30 Jun 2025 22:27:46 GMT

We need Samsung to clarify what Ultra models are eligible. Seems that anyone who bought theirs directly from Samsung and does not have an active LTE connection can join but not be offered the download. But seeing some folks who must have an LTE active Ultra are getting the download.

We need clarification as to if just having an Ultra is enough or it HAS to be activated on T-Mobile.

Re: We need clarification!

Ktackett1 — Mon, 30 Jun 2025 22:04:24 GMT

I have an active LTE connection and I'm not getting the download either but I was able to join and get the beta software for health and watch manager

Re: We need clarification!

Ktackett1 — Mon, 30 Jun 2025 22:04:35 GMT

It's just telling me I'm up to date when I look for an update for the watch

Re: We need clarification!

Ktackett1 — Mon, 30 Jun 2025 22:05:10 GMT

And I tried and tried and tried to get clarification in the regular community but kept getting my posts removed and I got suspended because they don't like you talking about the beta outside of the beta community

Re: We need clarification!

CapeBboy — Mon, 30 Jun 2025 22:20:37 GMT

I posted this to another
I'll post it here too

It is beta software, therefore potentially unstable.

Very specific criteria need to be met for eligibility. Sometimes something on your specific device will prevent those criteria from being met other times it could be your particular product model.

Samsung is developing this software to work on all variations but they are starting with easier to control environment variables.

If you aren't able to install the beta software, right away, I dont think thats going to be a priority.

Re: Re: We need clarification!

Galaxy4mylife — Mon, 30 Jun 2025 22:27:01 GMT

They need to change their wording then. Reading what devices are eligible reads as watch7 (BT and T-Mobile) and Ultra (T-Mobile) Most of us have an Ultra here and are not being offered the download. I have an Ultra its just not connected to my T-Mobile sevice. The point of joining the beta is to give feedback and a large part of devices not able to try it, is counter intuitive.

Re: We need clarification!

Scott62 — Mon, 30 Jun 2025 22:24:16 GMT

Same here. I have an a time lte ultra with t-mobile and have joined but haven't gotten the beta. It's been almost 14 hours since I joined.

Re: We need clarification!

Ktackett1 — Tue, 01 Jul 2025 08:23:08 GMT

That's what doesn't make any sense though. I get the phones could be a little bit different depending on carrier because of bloatware and different software tweaks but the watches aren't that complicated. The watches don't have different splash screens when you turn them on depending on what carrier you have them. They all have the exact same software. A T-Mobile watch won't have different apps than a Verizon watch so why should this be carrier restricted?

Re: We need clarification!

userkCUwHiVKCd — Tue, 01 Jul 2025 13:23:57 GMT

Ultra I bought directly from Samsung, no issues installed right off the bat. No cell service at all

Re: We need clarification!

USBetaModerator3 — Tue, 01 Jul 2025 17:25:13 GMT

Hello,

Thank you for participating in the One UI Watch Beta program.

We’ve noticed several inquiries regarding not receiving the Beta software update. Please note the following important eligibility criteria:

LTE Models (Watch with Mobile Network)
To receive the Beta update, your Watch must have an active T-Mobile data plan.
If the SIM is not activated or the device is not currently using T-Mobile’s mobile network, the software update will not be delivered.

Bluetooth (Watch BT models, not just BT paired with Phone) Models
Bluetooth-only models are not affected and will receive the Beta software update as usual. No SIM or mobile plan is required.

If you’ve enrolled in the Beta but haven’t received the update yet, please ensure your Watch meets the conditions above.

We appreciate your feedback and participation.

Regards,
One UI Beta Team

Re: Re: We need clarification!

userkCUwHiVKCd — Tue, 01 Jul 2025 18:01:30 GMT

Not correct
My watch haven't had service in six months
Beta installed without an issue

Re: Re: We need clarification!

usertS2d27Q4Zk — Tue, 01 Jul 2025 20:12:19 GMT

Really? How did you manage that?