Original topic:

2001.4 Update Soundbard issues

(Topic created: 06-29-2022 04:21 AM)
userpeaUKaXPup
Constellation
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After my Samsung TV (UE55AU8072UXXH) received 2001.4 update, my sound bar creative stage 2.1 started to have issues.

It kind a cut sound when watching Netflix etc. and there is low sound scene ( example wind noice )

I tried to reset tv to factory settings, even changed Toslink to HDMI ARC+CEC, updated soundbard firmware but nothing helps.

Sometimes it evens cuts like first word of sentence in dialog.

To exclude soundbar issues, I barrowed soundbar from friend, and it has same issues.

* Sound from direct TV speaker don't have that issue.

And I am 100% sure that the problem started just after 2001.4 TV update

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3 Replies
DanG92263
Black Hole
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Is it cutting out just when watching Netflix or with all apps?

If just Netflix, then I would suspect the Netflix app. Try reinstalling it.
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DanG92263
Black Hole
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You may want to check that the 'adaptive sound' feature is off in the TV settings.
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userpeaUKaXPup
Constellation
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@DanG92263 It's not just Netflix, and I reset whole TV to factory settings just to be sure.

Adaptive sound is greyed out when using HDMI ARC + CEC

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