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Original topic:

2022 NeoQLED now taking ages to start up.

(Topic created: 10-10-2022 07:12 AM)
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scurrell
Astronaut
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4K, 8K and Other TVs

I've had the QE50QN90B TV since May, and it's been fine up until recently.

However, for the last week or so it's now taking ages to start up, first displaying the NeoQLED logo  and then the "bouncing" home logo for up to a minute before slowly loading the home screen and apps.

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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html