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Original topic:

65 " Curved HD TV Reset

(Topic created: 05-13-2021 05:44 PM)
Polaski63
Asteroid
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Problems first started with sound not working with remote, would not go up or down with remote and there was a flashing mute symbol on the top left of screen. This was after a software update. Things have slowly going bad from Samsung sound bar not working to now remote will only turn TV on or off. Can't get into settings can't get to any apps

( pressing home button does nothing) Have tried a new remote can't get into the TV with the remote to try a software reset? Have unplugged the TV with it on? This has been a great TV but now disappointed with it......

Help

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SamsungLarry
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I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungJam
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We would be happy to assist!  Could you provide the model of the television?  Were you able to attempt another remote set up by any chance?  


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SamsungTam
Samsung Moderator
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Were you able to attempt another remote setup by any chance?  


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Polaski63
Asteroid
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New remote and same results, only thing remote will do power on on off... 

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Solution
SamsungLarry
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Polaski63
Asteroid
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4K, 8K and Other TVs
We bought this TV in 2018 it is UN65MU6500FXZA
VERSION FA01
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