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Can't open Hospitality Mode on Samsung HAU8000 TV

(Topic created: 02-05-2024 07:47 PM)
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robert1487
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Hi, I am trying to reset my HAU8000 TV and have to open the hospitality mode in order to unlock the reset in settings. I tried Mute - Up - Down - Enter and Mute - Up - Down - Enter - Mute on the smart remote. Also tried Mute- 1-1-9-Enter and various other combinations that I found online on an old Samsung remote that I connected. None are working.  Help would be appreciated.

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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html