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Closed captions still show sometimes after turning them off?

(Topic created: 02-06-2024 08:36 AM)
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MDS62
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4K, 8K and Other TVs

Why do closed captions still sometimes show on my SAMSUNG 65" Class S90C OLED 4K Smart TV QN65S90CAFXZA 2023 even after turning them off in settings?

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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Hi there, Great question! It could be the captions are coming from an external device, such as a cable box or streaming device. Some apps may even have their own captioning options. I recommend checking different sources and different apps to see if the captions remain. Please let us know if this helps!

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hi there, Great question! It could be the captions are coming from an external device, such as a cable box or streaming device. Some apps may even have their own captioning options. I recommend checking different sources and different apps to see if the captions remain. Please let us know if this helps!