I purchased my Samsung 4K smart TV Model Code: UN55NU6900 in December 2019. This is a pet and child free home with only one user.
Monday evening, a large horizontal dark line appeared left of center on the screen. I contacted support and after troubleshooting, I was told that I needed to schedule a visit with an authorized repair company. I was contacted by the company today who told me that it will cost $120 + tax just to look at the TV, plus parts and labor to fix it.
This is a known issue with thousands of other Samsung customers reporting the same issue and sharing photographs depicting what thousands of others are experiencing as well.
This is unacceptable! This is a clear and known defect. Samsung has continued to knowingly sell a product that is defective. I am furious!
If Samsung doesn’t replace this TV, I will never purchase another Samsung product and I will encourage others never to do so as well.
Has anyone who has experienced this issue found a solution that they can do themselves?
Thank you in advance for your assistance.
