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Original topic:

Grey fog and black vertical lines again after repair

(Topic created: 09-26-2021 07:28 PM)
Jknives
Asteroid
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4K, 8K and Other TVs

20210926_213926.jpg

TV was just repaired from having black line just last year and is now Grey with black lines this is getting ridiculous. Tv hasn't even been moved since the repair guy came and replaced the entire screen. Is this just how bad your TV's are that they only last a year?

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SamsungLarry
Community Manager
Community Manager
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4K, 8K and Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have another look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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1 Reply
Solution
SamsungLarry
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have another look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.