Original topic:

HDMI eARC

(Topic created: 10-17-2022 01:19 AM)
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thhekerman
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I got a QE65Q900R which I want to connect a sound bar with HMDI eARC functionality.

As far as I understand therefore you need the update 1372.2 on the TV.

My TV has right now 1300, and I can't see any update for it.

How to solve this problem.

Furthermore It is stated that SAMSUNG will provide a (hardware) update.

 

Hardware-upgrade van One Connect-box naar HDMI 2.1 op verzoek kosteloos beschikbaar via Samsung Nederland

as stated on tweakers net

Please Help

 

email : <hidden>

 

 

1 Solution


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Samsung_Moderator
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Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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