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‎01-27-2021 05:39 PM in
4K, 8K and Other TVsHalf of my screen is dark since yesterday, I've had it 2 years so it's passed its warranty. Is there a part that can be replaced to fix this issue?
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‎02-01-2021 12:09 PM in
4K, 8K and Other TVsI'm sorry to hear that, if this occurs on all sources and during the picture test this will require service you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎01-27-2021 05:47 PM in
4K, 8K and Other TVs
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‎02-01-2021 12:09 PM in
4K, 8K and Other TVsI'm sorry to hear that, if this occurs on all sources and during the picture test this will require service you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
