Impossible to update via web or usb

[user23MwhxtYKf]

Hi everybody,

I was trying to update via web my tv, and I got this error:

• Your internet connection is unstable, please contact your internet service provider for help. Error Code: HTTP401 Operation Timeout Error.

My connection is working fine, and if I test it with the TV itself no problem.
But then I tried to follow the USB installation instruction and it fails around 90%, with the only log containing a single entry.

• SES path not found, exit

I have no idea how to troubleshoot this further.

Any idea?

Thanks

[SamsungTam]

Hello, Can you provide me with your model number? I would love to look into this further for you.

[user23MwhxtYKf]

QN55Q70TAFXZA

[SamsungTam]

Can you try the following:

Steps to change DNS: 
  
1) Press MENU on the remote. 
2) Navigate to and select Network. 
3) Select Network Status. 
4) After the Network status test runs select IP Settings. 
5) Navigate to and select DNS Setting and change it from "obtain automatically" to "enter manually".  
6) Enter the DNS in the DNS Server field. 
DNS options: 
>8.8.8.8 
>8.8.4.4

[user23MwhxtYKf]

I tried, unfortunately same issue

[Anonymous · Accepted solution]

Are you using the file from here? Link

Have you tried a factory reset of the television?

[user23MwhxtYKf]

It works now but I had to set the IP, gateway and dns manually.

The automatic setting doens'nt work anymore

[Anonymous]

That is very odd, I'm glad you were able to get it sorted.