I purchased the UN65JS8500FXZA brand new in 2016 for $3200.00 It's barely used and sits on a TV stand. Within the last year white lines started bleeding through from the sides. After doing research I discovered there is thousands people with the same problem. It's a manufacturing defect. There is a flimsy plastic liner that holds the LED lights in place. It's called a diffuser and it's melting. This TV is destroying itself. After many calls with Samsung I was given an extended warranty to replace the parts but I would have to cover labor and I was fine with that. A week later I talked to Samsung again and now they tell me they can't get the parts despite the fact that they still sell this TV. I am now waiting to receive a call from a manager to find out how they will compensate me or honor this waranty. I have an email proving I was given the warranty. Samsung had to know about this manufacturing defect because of how many people have the exact same problem and still continue to sell this product. I just went to Samsung's website again after writing this and now you can't buy UN65JS8500FXZA, lol. It's very strange how this TV was suddenly made unavailable after I raised an issue about it. PURPOSELY SELLING DEFECTIVE EQUIPMENT TO MAKE A PROFIT IS WRONG ANY WAY YOU LOOK AT IT. I WANT TO KNOW WHAT SAMSUNG IS GOING TO DO TO REMEDY THIS SITUATION
1 Solution
Accepted Solutions
