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Original topic:

My power source light is blinking but my TV will not turn on

(Topic created: 05-16-2022 06:34 AM)
userRWoUaA3ocW
Astronaut
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4K, 8K and Other TVs

So my 60 inch model number UN60EH6003FXZA, was working brilliantly last night and this morning nothing.  I have unplugged all power sources, I have re plugged it into the wall directly, I have checked the HDMI cable and the only thin I notice that inside the back of the TV, there are light on at the top and the red power source light is blinking...please help

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20220515_102517
Astronaut
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4K, 8K and Other TVs
It's in the remote
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Solution
Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Hi there! I can definitely understand how frustrating it is to have a TV that won't turn on. Not to worry though, I'm providing a link below to some troubleshooting steps that should resolve this issue. 

https://www.samsung.com/us/support/troubleshooting/TSG01001086/

 

Once these steps are completed, if the TV still will not power on, it will require service. There’s a couple options here we can take based on your warranty status. 

 

If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 

 

If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different TVs that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/