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NO Fios TV channels recognized by my UN65KU6290F!

(Topic created: 06-15-2023 08:56 AM)
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jsrktm1
Asteroid
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4K, 8K and Other TVs

Fios TV does not recognize UN65KU6290F. Must reboot after this occurs after being turned off more than 4 hours.  NO AUDIO or VIDEO. 

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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Hello! If you are able to access other channels and applications the issue would lie with the developer (In this case, Verizon). I found this article on their site that may help you, but ultimately recommend that you speak with them directly regarding this if this doesn't help. https://www.verizon.com/foryourhome/vzrepair/flowengine/UFDService.aspx?Keyword=FIX_ACO

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KiwiBird97
Red Giant
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4K, 8K and Other TVs
Can you try rerunning the Universal Remote Setup and reconfiguring your TV provider?
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jsrktm1
Asteroid
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4K, 8K and Other TVs

Thanks, I'll try that

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jsrktm1
Asteroid
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4K, 8K and Other TVs

I tried and no luck

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! If you are able to access other channels and applications the issue would lie with the developer (In this case, Verizon). I found this article on their site that may help you, but ultimately recommend that you speak with them directly regarding this if this doesn't help. https://www.verizon.com/foryourhome/vzrepair/flowengine/UFDService.aspx?Keyword=FIX_ACO

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