Original topic:

No signal

(Topic created: 03-12-2020 09:12 AM)
Lara2020
Asteroid
Options
4K, 8K and Other TVs

Hello!

I bought the TV two weeks ago (Samsung UN55NU6900FXZC 55" 4K Ultra HD Smart TV)

Works fine, wi-fi works; works with Chromecast. But tomorrow I connected it with a digital box - no signal. Tried different cables (HDMI and coax cables) - no luck. Reset TV and digital box  (several times), updated TV software - no signal. But Chromecast works with both HDMI ports. USB port also works.

Any ideas?

Larysa

 

 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungJam
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I'm glad to be of assistance.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

0 Likes
Reply
5 Replies
SamsungJam
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Have you reached out to your cable provider regarding having them send a signal to your digital box?  Since you've run suggested updates, changed the cables, reset the TV AND checked another device with the HDMI ports, it really seems like it's an issue with the digital box itself.  

 

Please keep in mind that we handle US support for the television.  For assistance specific to your television, please reach out to Samsung in your country. 

 

http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
Lara2020
Asteroid
Options
4K, 8K and Other TVs

Today I'll try to connect the box with another TV. I can be a digital box. Thanks for answering

0 Likes
Reply
Solution
SamsungJam
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I'm glad to be of assistance.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
LCBC
Constellation
Options
4K, 8K and Other TVs

I'm having a similar issue. I just bought this TV today and none of my external devices are working in any of the HDMI ports. And they work great with my last TV and other TV in the home. 

0 Likes
Reply
Lara2020
Asteroid
Options
4K, 8K and Other TVs

My HDMIs were fine. I think I had to wait my TV provider to activate my equipment. In 24 hours everything was fine. But my Chromecast worked, so I was sure that everything was fine with HDMIs.

0 Likes
Reply