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Original topic:

Prime Video not working

(Topic created: 03-22-2021 05:30 AM)
Oldyellr
Asteroid
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4K, 8K and Other TVs

I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working.  I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?

142 Replies
CSaj
Astronaut
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4K, 8K and Other TVs
YEY!!! didn't unplug but held button for 20 sec. and yeyyyy!!! I can watch Prime videos now! THANKS!!!!!
It was FRUSTRATING!!! I love Netflix but why pay membership if I could not watch prime videos!!!
sheralaritik
Astronaut
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4K, 8K and Other TVs

Yeah, thanks this worked for me too. Thanks again 🙂

SamsungLarryK
Samsung Moderator
Samsung Moderator
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4K, 8K and Other TVs

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