I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working. I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?
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This works if you have a samsung tv and it says something went wrong unplug it for like a minute and then press the power button for 20 seconds then reinstall the app and your good.
This is the only thing which worked for me. Unplug the TV for a minute, press the off button for 20sec. Thank you
It worked for about 5 seconds. I found the only solution since Samsung has no response to "their" issue is to trash the Samsung TV and move on to another brand as am I. I will just get a smarter TV.