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Q60BA 50 TV Solar remote not holding charge

(Topic created: 07-29-2022 11:04 AM)
user7gO8bKcTLI
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4K, 8K and Other TVs

I purchased this TV within the last month and have to have the new solar remote plugged in anytime I use it. After charging fully and unplugging, the remote dies within minutes. How can I get a replacement sent to me?

 

 

 

 

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Samsung_Moderator
Community Manager
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4K, 8K and Other TVs

Hello! It is understandable that this can cause some inconvenience with your remote not holding a charge. Something that you can try is another charger to see if that is the cause of the issue. Also if you would like to purchase one you can through our Samsung website, or you may send us a private message with your full model and serial number to look into this for you. 

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Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! It is understandable that this can cause some inconvenience with your remote not holding a charge. Something that you can try is another charger to see if that is the cause of the issue. Also if you would like to purchase one you can through our Samsung website, or you may send us a private message with your full model and serial number to look into this for you.