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Original topic:

RU7100 Screen Dark on the Right Side

(Topic created: 11-21-2020 02:48 PM)
useriRnehdjKef
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4K, 8K and Other TVs

Hi all,

 

I'm having an issue with my un55ru7100fxza TV screen where the right side of the screen is far darker than the rest of the screen, the lower right corner is also darker than the top right corner.

 

I've tried different external devices/sources, ran through the diagnostic options, checked the HDMI cable etc. The problem started yesterday and it is even worse today. 

 

I bought the TV in July of 2019. This appears to be an issue affecting a lot of people: https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/Left-side-of-my-tv-screen-is-way-darker-then...

 

Is there any resolution? A TV going out 4 months after the warranty expired should not happen.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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7 Replies
useriRnehdjKef
Constellation
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Welp. Today the left side of the screen did the same thing. And minutes ago the entire TV went black. This happening to a TV less than 2 years old is ridiculous. It happening to MANY TV's in the same time period is disgraceful. 

Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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4K, 8K and Other TVs

I'm sorry to hear that if this is occurring on all sources and during the picture test this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

Send Message on Twitter

Sent Message to Moderator


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userNcd63B1p2R
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Hello Support Team,

 I'm having the same exact issue as thousands of others with my UN55NU710D Series 7 55” TV screen where the right side of the screen is far darker than the rest of the screen, the problem started on the lower, right middles section and then over one day the entire right side is much darker than the left side.

I've also tried different external devices/sources, ran through the diagnostic options (Failed all three times), checked the HDMI cable etc.

I bought the TV in Late 2019 so I am outside of my 1 year warranty, however being that this is a known and frequent issue, I am hoping that Samsung can correct this problem.

If not, I will be permanently switching brands and would suggest everyone else do the same.

 

SamsungTam
Samsung Moderator
Samsung Moderator
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Does it show on all sources including the picture test?


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userNcd63B1p2R
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Yes, please read my post "I've also tried different external devices/sources, ran through the diagnostic options (Failed all three times), checked the HDMI cable etc."

userD56UN6BVU7
Constellation
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4K, 8K and Other TVs

Well, there is no easy FIX for this. People saying to check source etc are barking up the wrong tree.  I stripped my TV down and found the Perspex screen cracked and along one of the LED strips burnt out (hence the dark side). The other side was ok, but they were getting burnt too. So, those LEDs are over powered and burning out. End of story really. Very bad design specs and shame on Samsung. IMG_0892.JPGIMG_0895.JPGIMG_0900.JPG

 

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SamsungLarry
Community Manager
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







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