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Remote blinking randomly

(Topic created: 06-19-2021 05:03 PM)
user9PcQFVNdTN
Asteroid
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I have a Samsung UN50KU6300 with the smaller remote.  Last night I noticed the on/off button stopped working, but the Comcast TV smart remote worked so I shut it off with that.  This morning I walked in the room and the remote was sitting on the side table blinking red like someone was holding down a button.  I touched a button and the red light went out.  I used it to turn the TV on, sat down and within 15-seconds the TV paused and I saw the red remote light was back constantly blinking.  I hit a button and it went out, but came back on constantly within 10 seconds or so.  After repeating this a few times I got a screen on the TV with the model number telling me to contact Samsung.

 

So I took the batteries out, and the TV works fine with the Comcast TV remote (just limited to TV with no smart TV functions like Netflix and YouTube.). If I put the batteries in, same thing - works for a moment normally and then the red light is on constantly, repeat until the TV flashes the contact support screen.

 

I tried resetting the remote, repairing it, same thing.  I am guessing the remote has some sort of internal fault, but wanted to check here first.

 

17 Replies
SamsungRei
Samsung Moderator
Samsung Moderator
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You have pretty much completed all of the troubleshooting possible. I would agree with the internal fault diagnosis. If you would like to replace the remote, I recommend reaching out to https://www.samsungparts.com or J&J Parts International at 800-627-4368.



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user9PcQFVNdTN
Asteroid
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After a bit of google-sluething I came across a Samsung tech document (https://www.samsung.com/us/support/troubleshooting/TSG01202543/#unable-to-control-the-tv-with-the-re...) that outlined exactly how to (correctly) reset a Samsung One remote.  The first solution I found, to take the batteries out and hold down the power button while replacing the batteries, is not correct.  I did that, it re-linked with the TV and then continued its "always on" pattern.

The correct procedure to reset a malfunctioning remote is to take the batteries out and then hold the power button down for at least 8 seconds (I went 20-seconds to be on the safe side).  Then release the button, reinsert the batteries, and then hold down the play/pause and back buttons to initiate the re-link process.

I did that and I now have a happy, normally functioning remote control again!

Just in time too, as the cheap Amazon replacement arrived the next day, and was DOA.  I'd rather have bought the OEM replacement for $40 but it states it takes 4 to 6 weeks to ship.

Another note, the samsung remote Ap for the iphone works the TV just like the remote and worked perfectly while I searched for a better solution.

user9PcQFVNdTN
Asteroid
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uservgNWIh1dlo
Constellation
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This worked for me. Thank you 

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userMPx1bq13R4
Astronaut
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Thank you this worked for us. We have the small silver remote as well.  And it relinked it.  

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usernG3xVVAKkl
Astronaut
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Thank you!
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user_steve
Cosmic Ray
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I have a remote control that, after I turn off the TV, will turn on the TV after 30 seconds.  I know the remote is turning on the TV because I watch the remote and it blinks rapidly, about 7-8 rapid double blinks.  The TV will then come back on.  This happens after about every 10 uses of the TV.  The other 9 times, the remote will do a quick double blink after 30 seconds of turning off the TV, but the TV will not turn on.  But every 10th, or so time, the remote will blinks a lot and turn on the TV.  This cannot be normal.

Anonymous
Not applicable
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We are sorry to hear about this. Have you tried changing the remote batteries? Can you provide the model number for the television?

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user_steve
Cosmic Ray
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Yes, I recently put in new batteries.  I also held down the power button for a while and also the play and back button when the batteries were out.  I went through troubleshooting with a Samsung expert whereas I unplugged all connections to the TV, unplugged the TV, confirmed Anynet+ is disabled.  But it seems the TV is not the issue, but rather the remote is the culprit.

The TV model is QN55Q6DRAF.