Original topic:

Samsung Remote Lost Ability to Control DirecTV Receiver

(Topic created: 09-12-2022 04:13 PM)
userUOTgNZUikt
Astronaut
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4K, 8K and Other TVs

Hello,

I have a Samsung TV Model UN65TU7000FXZA since December of 2021.  

Everything was working fine until recently the remote lost the ability to control our DirecTV receiver.  I have tried many time to re-connect it including entering the receiver model number but it fails the test to advance the channels up or down.  

I believe it may have something to do with a recent software update, there are no hardware issues- even purchased a new Samsung remote control, still no luck. 

I tried to roll back the update but could not find how to do this.  

Can someone please investigate this issue?  

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