I have a Samsung TV Model UN65TU7000FXZA since December of 2021.
Everything was working fine until recently the remote lost the ability to control our DirecTV receiver. I have tried many time to re-connect it including entering the receiver model number but it fails the test to advance the channels up or down.
I believe it may have something to do with a recent software update, there are no hardware issues- even purchased a new Samsung remote control, still no luck.
I tried to roll back the update but could not find how to do this.
Can someone please investigate this issue?