So today, I just turned my TV on, and the TV was dark on the right side. I thought maybe if I power cycle it, it will go away, but did not help. I have looked up online, and I too bought the TV less than 2 years ago. I have tried the steps in the link which was posted as a solution: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black but it is not helpful. Can someone at Samsung please advise what the issue is here? Please find the image below of the screen:
i have tried different sources, I have tried keeping it turned off for a while, we do not use it that much too. Not sure why it is happening. And clearly, I am not alone in this. I look forward to having this issue resolved at the earliest. Thank you so much for any and all assistance in this regards.
Solved! Go to Solution.
Thank you for the response. I would like to know why it happened. The TV has not moved for about a year from the table that it sits on. It just happened suddenly. I can see the brightness on the dark side flickers. Maybe the backlight LEDs are gone bad. But it is not good that they go bad within 2 years of use. I bought a Samsung over other TVs hoping for longevity. Can someone advise how to get it repaired? How do I reach out to Samsung to get it repaired? Please let me know.
Hello! I understand how this can be frustrating with your TV having these display issues. This is something that will require service depending on your warranty you have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.