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Samsung Smart tv U8000

(Topic created: 11-16-2023 04:23 PM)
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Crispy777
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4K, 8K and Other TVs
Occasionally I see the startup screen when I turn my tv off and back on? The screen says Smart TV by Tizen and then shows a house symbol. This doesn't happen every time. The Alexa button stops working when this happens. The only way I can get it to work again is to de-register the tv on Alexa and re-register. Does this sound normal?
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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Hello! Thank you for reaching out! That is strange that your TV is showing that and not working with alexa. I would recommend trying the information in the link below. 

https://www.samsung.com/us/support/answer/ANS00087622/

If this does not help then you may want to reach out to our smart things community also in the following link: https://community.smartthings.com

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Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! Thank you for reaching out! That is strange that your TV is showing that and not working with alexa. I would recommend trying the information in the link below. 

https://www.samsung.com/us/support/answer/ANS00087622/

If this does not help then you may want to reach out to our smart things community also in the following link: https://community.smartthings.com