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II went through all the prompts for Customer Service and finally got a person on chat. I got my voucher, but it is no help. it does NOT tell you where to go to redeem it. It is a voucher number and an expiration date. So, no help really. I found this chat by using Google to search.
The vouchers are supposed to be redeemed here, per the promotions terms that were listed on Samsung's site:
Please let me know if your voucher works, and how exactly you got it. It seems a lot of people including myself are unable to get their voucher.
The redemption link is https://controllerredemption.com, but I didn’t get a valadation number when I bought my tv.
I am in the same boat. 45 days ago my TV was delivered. Still no code for the controller.
I just emailed them now, hopefully they are able to help.