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Screen Optimization function message on new S95 TV

(Topic created: 08-15-2022 07:52 AM)
user75x08TOozR
Constellation
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4K, 8K and Other TVs

Hi - I'm new to the forum.  We just bought a QN65S95BAF tv which so far we really like.  We're experiencing something strange though and I can't find out any info so thought I'd check here.  Each evening, after the TV has been on for maybe 3 or 4 hours, the TV turns off, reboots and says the following in the upper right corner

"Screen Optimization - the next time you turn the power off from the remote control, Screen Optimization will run automatically to make the screen clearer"

I don't know if I need to be doing something but it seems like the Screen Optimization isn't running automatically since we continue to get this message each evening.  Is there some setting I need to change?  It's a little frustrating and I've gone through the whole online "e-book" but don't see anything pertaining to this.  Appreciate any help you can offer!

 

3 Replies
Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

I can definitely understand how frustrating this may be. Try setting your HDMI Black level set to Normal. You can do this by going to Settings > Picture > Black Level

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user75x08TOozR
Constellation
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4K, 8K and Other TVs

I appreciate your response but please note my TV is a S95B (complete number shown in my post above) and the suggestion you provided is not on my TV.  I clicked on Settings and Picture and there is NO black level option.  Could you please get back to me with instructions for my model TV?  Many thanks for your response!

 

 

 

 

 

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

I apologize, I got the directions a little mixed up. Here they are.

 

Menu> Settings> All Settings> Connection> External Device Manager> HDMI Black Level

 

This is located on page 124 of the E-Manual. You can find the E-Manual here:

 

OSNATSCB-3.2.0_EM_Oscar_Pontus_Nike_Kant-SU2e_USA_ENG_220216.0.pdf