i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. The network status of my internet is good along with the the network status of the Samsung Tv. All the other Apps within the Samsung Smart Tv work just fine except for the Disney Plus app. I get an error 1017 when opening the Disney + app. I am wondering if there is a possible firewall or Att Broadband/Samsung setting that is causing the Disney Plus connectivity issue. I did try changing the DNS to 8.8.8.8, resetting the smart hub, restoring to factory settings, unplugging tv and didn't fix anything. Please help.
The error 1017 indicates that the account is not being validated by the Disney servers. You will need to contact Disney+ support for assistance with account validation.
For those with recent models, you can delete cache and data through the following menu:
Scroll to Settings then press UP (don't click). At the next menu, scroll all the way to the end to "TV Device Manager". Click. Then scroll to the right to "Show App List", find the Disney + app and select Show Details. In that menu you can delete data and/or delete cache.
It didn't solve my error 1107 issue - but hopefully you can now find the place to delete cache and data.
