I recently acquired a used (excellent condition) Samsung UN55J6201AFXZA 55" Smart TV. The first thing I did was to do a factory reset to clear all previous settings, etc. Afterwards I went through the settings to setup the TV as I wanted. When I was finished I attempted to install some apps from the smarthub. No matter which app I attempt to install I get an error stating "Failed to download.(3010). Doing another factor reset, resetting the smarthub, unplugging the TV, pressing the power off button and holding for 5-8 seconds, etc. did not help. I did some searching on the Internet and found a few tips. One tip was to change the TV input to "TV". That did not help. I also switched from my home WiFi to my smartphone's hotspot. That did not help. I also ran a new CAT6 cable from my home router to my TV. That did not help. One tip I found suggested changing the DNS settings to 22.214.171.124 or 126.96.36.199. I even took Samsung's tech support suggestion and set DNS to Samsung's server: 188.8.131.52. Those did not help. I also found a suggestion online that said to change the country of origin for the TV from USA to another country. This produced some interesting results. When switching from USA to another country, I noticed in smarthub that new default apps automatically got installed that were different from the default apps available when the TV was set to USA. The new default apps varied depending on which country I choose. Also, some apps got deleted depending on which country I chose. I also noticed that for some countries (ex. Denmark) I was able to download and install some apps (ex. a weather app). However, I could never find a country that would allow me to install Netflix. For some countries, Netflix would appear to be preinstalled, but it would be greyed out. All of this proves that my TV is properly connected to the Internet, is capable of downloading and installing certain apps, etc.
I did call Samsung smart TV support twice. Both calls were useless and both techs stating there must be something wrong with the main system board and that I needed to place a service call. The TV is 4-5 years old and I got it for free. I'm not going to spend $75 or more for a service call on a TV of this age / I got for free. Especially when the TV is capable of downloading and installing some apps (not Netflix) when set to certain non-USA countries.
My question to the group is, are there certain settings I need to configure my TV so that I can properly download all apps (including Netflix)? DNS settings, certain country locations (USA or other)? I honestly don't believe its a problem with the system board, etc. I believe its a settings issue.
NOTE: I found an article online that provided instructions on how to use the TV remote to get into a TV diagnostic mode (don't remember the key sequence). From within the diagnostic screen there was an option to manually reset the smarthub settings. Did did not work for me. I was wondering if anyone know the key sequence to enter diagnostic mode (I can remember) and if there is anything from within the diagnostic mode that I can set, clear, etc. fix my issues.
Please respond ASAP with any suggestions.
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