I recently purchased a Samsung - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV, and now that I have had it a few days, I am noticing that the sound pops every couple minutes or so. It makes no difference weather the volume is higher or lower it still pops, but the intensity of the pop does change with the volume. (Quiet pop/crackle when on a lower volume) is there anyone who could give me advice on what to do, or maybe someone has had the same problem and has solved it?
Solved! Go to Solution.
FYI, the latest 2017 MU and Q Series firmware version 1230.0 addresses the pop noise issue and is available for download under the "Manuals and Downloads" section of the Support Page.
I just purchased (11/20/2017) and am having the EXACT thing. I searched out here to see if anyone else had the issue and if there was any resolution. I only have the built in TV speaker. One HDMI cord from tv to box. It does not seem to do it all the time. It happened some a couple days ago, I don't remember it happening at all yesterday (lots of football all day), but tonight it's doing it on NBC football game; didn't seem to do it all day earlier on other non- NBC channels. It happens during broadcast and commercials. I will be watching this thread for answers.
Sorry that I can not help but i was coming here to ask the exact same question. We purchased a 65" 8 series recently and the popping is driving us nuts. The tv is connected to a bose V35 via optical cable and the popping while not constant, is frequent enough to drive a sane person crazy. The bose system has never had a popping issue before the new TV. I have a new optical cable coming tomorrow but i sincerly doubt that will fix anything.
If Samsung or other users could chime in with possible soltions it would be helpful. I hope that we all find resolution soon.
Did the new optical cable fix the popping issue?
I'm going to try using another HDMI cable to connect the TV to my cable box. I'm wondering if that's the issue..
Same issue here. Very random. I would guess a decoder problem which should be easy to fix with software. I’m a tv engineer and have heard similar issues with format mismatches. Timing on the mp3 layer?