Original topic:

TV Mark on Screen

(Topic created: 08-26-2023 06:27 PM)
JDAnder3
Astronaut
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IMG_2465.jpegI took the TV out of the box and handled it exactly as quoted. I quickly noticed a mark on the side of the screen. Does anyone know how to fix it or if there is anything that can be done?

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Samsung_Moderator
Community Manager
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Hello! Thank you for reaching out! I see how this can be frustrating with your new TV having a mark on the screen. If it does not go away with cleaning the screen I would recommend taking this back for an exchange. As you did just recently purchase the TV. 

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Diaboyos
Honored Contributor
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If you just got it take it back for a replacement.
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Do you have an eye glass cleaning towel it looks like a smudge. Have you tried attempting to clean it
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Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! Thank you for reaching out! I see how this can be frustrating with your new TV having a mark on the screen. If it does not go away with cleaning the screen I would recommend taking this back for an exchange. As you did just recently purchase the TV. 

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