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TV frame coming apart

(Topic created: 01-03-2024 06:53 PM)
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SavySenior
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4K, 8K and Other TVs
I bought a Samsung - 70” Class TU6985 4K Crystal UHD Smart Tizen TV 2 years ago and the other day the frame started separating from the screen. Has anyone else experienced this and if so what can be done?
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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

Hello! Thank you for reaching out! I see how this can be concerning with your TV frame coming off. This is something that will require service. You will have a couple of options based on your warranty for service. 

 

- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! Thank you for reaching out! I see how this can be concerning with your TV frame coming off. This is something that will require service. You will have a couple of options based on your warranty for service. 

 

- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/