Original topic:

TV power cycling

(Topic created: 08-31-2023 09:44 AM)
2644 Views
userQX8Jvn9K2H
Constellation
Options
4K, 8K and Other TVs

I need help with my TV, it keeps turning on and off by itself with a black screen and not responding to the remote. 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! I completely understand your concern with the TV power cycling as well as the black screen. I'll be more than delighted to assist.

1. Check the power source to ensure that the TV is properly plugged into a stable power source.

2. Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. 

3. If the TV stays on long enough to navigate through channels please be sure to check for software updates and install them is necessary.

4. Factory reset: https://www.samsung.com/us/support/answer/ANS00077524/

 

If none of the above steps resolve the issue please feel free to PM one of the moderators for further assistance. For service information or to set up repairs: https://www.samsung.com/us/support/service/ 

Or reach out directly to Samsung Support at 1-800- SAMSUNG

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! I completely understand your concern with the TV power cycling as well as the black screen. I'll be more than delighted to assist.

1. Check the power source to ensure that the TV is properly plugged into a stable power source.

2. Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. 

3. If the TV stays on long enough to navigate through channels please be sure to check for software updates and install them is necessary.

4. Factory reset: https://www.samsung.com/us/support/answer/ANS00077524/

 

If none of the above steps resolve the issue please feel free to PM one of the moderators for further assistance. For service information or to set up repairs: https://www.samsung.com/us/support/service/ 

Or reach out directly to Samsung Support at 1-800- SAMSUNG

0 Likes
Reply