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UN55NU7100 Black Vertical Shadow

(Topic created: 03-20-2021 09:29 AM)
usergmRbXHTAfe
Constellation
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4K, 8K and Other TVs

These forums seem to be filled with unhappy customers with the same issue. Black vertical shadows on TVs that are barely out of warranty. And it seems to be the same resolution each time: pay around $300 to fix something that is clearly a manufacturing defect. Something that seems likely to happen again.

Has anyone had any luck with Samsung directly? I can’t imagine anybody with these complaints will buy another Samsung product. I know I won’t. Is there anything to be done outside of a costly repair. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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4K, 8K and Other TVs

I'm sorry to hear that, if this occurs on all sources and during the picture test this will require service. you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4K, 8K and Other TVs

I'm sorry to hear that, if this occurs on all sources and during the picture test this will require service. you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userPjgKxpUppu
Astronaut
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4K, 8K and Other TVs

I bought a TV UE55NU7100 serial number <HIDDEN> at Curry’s and now has vertical shadows. I tried all advices to change source and plug but still there. Can you help?

Thx

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userA5yUfRrf5W
Asteroid
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4K, 8K and Other TVs

I have the same issue with a 75 inch, purchased May 30, 2020.

What is the issue???   Some say LED strip, Some say screen.

What is it and approximately how much to fix??

(don't say contact retailer, or if within warranty, or if past warranty)

What is the issue???................it appears very common in Samsung TV's.

 

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Jrock1956
Asteroid
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4K, 8K and Other TVs

Did you find a solution to your black vertical shadow? I have an 82 inch that just developed the prom in October. It just made it to 2 years this month. I contacted Samsung and was given a one time accommodation. Which I found out later meant take our offer or leave it but we ain't fixing it. They sent a repair ticket to my nearest dealer. About 12 days later Samsung called to offer me $1200 for a $2000 tv that according to them the part isn't available anymore. I searched online and found the part myself and told Samsung this. They put in another repair ticket. And the same thing happened. They cancelled the repair and offered me the $1200. This has happened 3 times already because I refuse to take the store credit for another scrappy product from them. Plus this won't buy me another 82 inch and they take the old tv back. Presumably to refurbish and resell for the same amount as the credit they gave me. It's all a sham and there should be a class action suit for this defective product.

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