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Original topic:

Update caused audio issue

(Topic created: 02-21-2022 07:47 AM)
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user5M16UdtssJ
Constellation
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4K, 8K and Other TVs

 

My tv is from 2018 and I recently updated the tv software to the latest version a few days ago and ever since then there is a constant flashing of the mute symbol on screen and there is no sound at all.

I ran a few things suggested on the website with no success.

  • Reset the Smart Hub
  • Reset the entire tv
  • Run a Sound Test
  • Unplug and replug the tv after a minute

The television model number is un40nu7200fxza. Any help to fix this issue would be greatly appreciated.

 

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:https://www.samsung.com/us/support/troubleshooting/TSG01202525/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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