Original topic:

XBOX Series X emerging issue - no sound on games after latest TV update v 1401.

(Topic created: 09-26-2022 06:35 PM)
JaimeCLT
Constellation
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An issue is being tracked on the XBOX forums where after the Samsung TV 1401 update, sound while playing games in the XBOX series X just stops. You have to unplug the TV and plug back on for the sound to come back.   It is only happening on Samsung TVs. Clearly some HDMI interface problem introduced or exposed with the latest Samsung TV update.    Samsung support calls did not help.    If interested in thread, go here (add "https:" as the forum blocks URLS):  //answers.microsoft.com/en-us/xbox/forum/all/certain-games-on-my-xbox-series-x-launch-with-no/da2ae3...

 

 

 
 

 

 

 

 
22 Replies
Moore349
Constellation
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Same problem! Random sound loss...painful. 

 

 
jnb2773
Constellation
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Same here

I have to unplug the tv every time and it happens too often.

 
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JaimeCLT
Constellation
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Try pressing and holding the on/off button on the *remote* and it should hard-restart the TV and fix.

 

 

 
user9NW2tv5lPh
Cosmic Ray
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Yes I'm having the same issue. 

Zhul
Astronaut
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Same issue and I am livid. I will never own another Samsung TV. Total piece of trash. Also the remote eats batteries.
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Snajk
Constellation
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Same issue for me as well. 

 

 
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x_ZooSe
Astronaut
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Same problem here. Only happened since the 1401 update. I have tried different HDMI ports, different audio settings on both the TV and the Xbox Series X. I tried another display and I could not replicate the issue. This is a Samsung problem. One way to resolve the issue temporarily is to hold the standby button on the remote for 10 seconds or so but you have to do this after exiting every single game you play. Again, this is a Samsung problem. Do not refer users to Microsoft. This is only happening on Samsung displays. I have the Q70.

Diaboyos
Honored Contributor
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Apparently the 1401 update messed up the sound on many devices. Have you filled out an error report?
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ManBrb
Astronaut
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I just updated my Samsung TV on Monday to the 1401 update and immediately had this issue after opening a different game on my Xbox Series X.

The only temporary fixes that I've found are to either unplug the TV or hold the power button for 10 seconds and then the sound comes back for the game that I opened. But that isn't a solution since I have to do that for most games and apps like Netflix/HBO.

Extremely frustrating and I see that some people have had this problem since early August!

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