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Original topic:

Youtube App wont play Youtube Music , error message recieved.

(Topic created: 04-03-2022 09:45 AM)
userfhfTd3OqKc
Constellation
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4K, 8K and Other TVs

Model UN40MU700 TV receives "Uknown audio playback error playback ID: oQQAo5XwpnCUeBal" when Youtube App attempts to play any music without accompanying video. It stops my playlists and mixes dead in their tracks and has for months. Other tickets with these issues are present on your site and it was suggested that this would be brought to the attention of the relevant departments, but it has been months without a fix. All attempts to reboot TV, APP, and install all latest updates do not provide fix. Error persists on mutiple accounts of Youtube as well. An update on whether this issue has been seen and when it will be fixed with would seem appropriate from customer service.

3 Replies
Alieb
Astronaut
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4K, 8K and Other TVs
Did you clear the data on the app?
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userfhfTd3OqKc
Constellation
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4K, 8K and Other TVs

Previously yes, but just gave it another shot along with a full TV reset and reinstall of the app. The issue still persists. Thank you for the suggestion.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Hey. I recommend reaching out to the developer regarding this issue.

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