4K, 8K and Other TVs

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Uneven white spot on the screen

Posted by 11-18-2020 09:09 PM in 4K, 8K and Other TVs

Recently discovered a white spot on the lower half of my TV screen. It only is visible when bright, fairly bright, or just barely dark colors... View Post

Spot on top of the washing machine door.

11-22-2020 04:41 PM

This will require service, you have a couple of options based on your warranty. - If your uni... View Post

white spot on screen

Posted by 11-18-2020 04:47 PM in 4K, 8K and Other TVs

My tv have a bright white spot on the right side of the screen I already did the picture screen test and I could still see it. View Post

11-21-2020 02:22 PM

I'm sorry to hear that, if this is also occurring on all sources then this will require service. ... View Post

UN50tu7000fxza Audio and Video Not Syncing

Posted by 11-13-2020 06:07 PM in 4K, 8K and Other TVs

Just bought this tv 3 days ago. I'm having trouble syncing audio and video. I'm just using the TV speakers. In sound settings I set to... View Post

11-21-2020 08:39 AM

Found out the problem. Samsung sound setting has a PCM setting for when you use the tv speakers. ... View Post

Siri command options

Posted by 11-15-2020 09:00 AM in 4K, 8K and Other TVs

Can Siri command change audio source on Samsung tv? Or can it only be changed using the settings menu? View Post

11-17-2020 11:58 AM

No, you will not be able to change sources. View Post

Camera connection with.computer

Posted by 07-09-2020 11:20 AM in 4K, 8K and Other TVs

Hi there! Is it possible to use TV CAMERA VG 2000 with Computer Windiws 10 64 bits??? View Post

11-16-2020 06:28 PM

Sorry, that is not an answer. Its a USB product that must have drivers you could share so others ... View Post

program the remote to launch dvr?

Posted by 11-09-2020 04:05 PM in 4K, 8K and Other TVs

Hi I have the UN75TU7000 and the DVR works for everything except I can not figure out how to launch my xdinity dvr with it. Is there away to... View Post

11-15-2020 07:02 PM

If anyone else is trying to figure out how to launch the xfinity cable box DVR click the home but... View Post

Changing Picture Size

Posted by 06-27-2020 03:23 PM in 4K, 8K and Other TVs

I have a 4 yr old Series 8 8500 SUHD TV and so far, no issues. Just recently the picture size has changed and I can not change it to fit the... View Post

11-11-2020 08:10 PM

I have a problem like this on my UN40KU6300F set. It recently began after the new TV plus app wa... View Post

Network cable disconnected popup

Posted by 09-12-2020 11:42 PM in 4K, 8K and Other TVs

Can we have an answer and more importantly a sollution for this error message. Seeing the amount of messages on the net it must be a software error... View Post

11-10-2020 10:12 PM

No they aren't. Just see how many reports there are about this topic. New tv's (just boug... View Post

Tv un60js7000f turned off won’t turn on

Posted by 11-04-2020 04:28 PM in 4K, 8K and Other TVs

The tv went off and won't turn back on View Post

11-10-2020 10:03 AM

A high quality surge protector was in use. screen went black and standby light went off. Tried ... View Post

UN55MU6300FXZA TV picture is blank

Posted by 08-30-2020 01:45 PM in 4K, 8K and Other TVs

My 2.5 year old TV suddenly lost picture one day. We can hear the sound. I expect the brands like Samsung to last at least few years. I have... View Post

11-08-2020 08:03 PM

how do I send a private message in the members app. View Post

Bright Spot on Lower Right Side of Screen

Posted by 10-30-2020 05:38 PM in 4K, 8K and Other TVs

My Samsung 4K TV, model UN40KU7000 recently had a white or bright spot appear in the bottom right corner of the screen. I tried to self-diagnose... View Post

11-01-2020 08:17 AM

I recommend letting a service technician have a look. Send your full model code, serial number, a... View Post

Samsung Series 7 55 wont stay connected

Posted by 07-02-2019 05:33 PM in 4K, 8K and Other TVs

I havw had this smart tv for a month and now everyday i have to reset it to reconnect to the internet... someone help! Its annoying View Post

10-31-2020 01:08 PM

Worked!! Thank you View Post

RU9000 Firmware

Posted by 10-27-2020 06:58 AM in 4K, 8K and Other TVs

Hello, I recently purchased an RU9000. I specifically picked the RU9000 over the RU8000 since it is a 2020 model and "should" get... View Post

10-30-2020 03:42 PM

For those who are also are stuck with an 2020 TV with a 2019 Tizen (RU9000)... I decided to... View Post

One Connect Mini Issues

Posted by 08-09-2019 08:25 AM in 4K, 8K and Other TVs

Samsung TV Model: UN55JU7500FXZA Version: TS01 Firmware: 1530 Most Recent. When i connect the one connect mini box to the... View Post

10-29-2020 08:21 AM

Is the only solution after replacement of mini connect cable and unit to replace an internal comp... View Post

Refund For my tv

Posted by 09-21-2020 08:31 PM in 4K, 8K and Other TVs

Customer service is pathetic! We been waiting for our refund for 3 months! They keep saying something different every time we call. Changed our... View Post

10-28-2020 11:47 PM

Same here!! They are giving me the run around ! It's been six months and they lie and manipulate ... View Post

One connect box not always recognizing connected devices

Posted by 10-15-2020 03:00 PM in 4K, 8K and Other TVs

I have owned this tv for around 2 1/2 years now. Since new, I have faced some issues with various devices connected to it, as every once in a... View Post

10-21-2020 08:43 AM

I recommend letting a service technician have a look. Send your full model code and serial number... View Post

Samsung 65" LED TV light blinks 6 times and won't come on

Posted by 07-17-2019 07:33 AM in 4K, 8K and Other TVs

I have a 3 yr old 65" led TV. The screen won't come on. The red light at the bottom blinks 6 times when I try to turn it on. I unplugged... View Post

10-20-2020 01:03 AM

my led tv 65 has at least 8-9 semi cloudy dots lights and i am afraid this will have more soo... View Post

Issues with WiFI connection - Smart TV

Posted by 10-15-2020 08:37 AM in 4K, 8K and Other TVs

Smart TV model code: UN65JU7100 loses connection to the WiFi. This just started a fe months ago. Cable company has been out, I have several other... View Post

10-19-2020 01:08 PM

Hello, have you tried changing the channel on the router? Especially in apartment situations, you... View Post

Samsung - 55" 7 UN55TU7000FXZA How do I disable Samsung TV when I first turn on

Posted by 10-03-2020 07:14 AM in 4K, 8K and Other TVs

I have the Samsung - 55" 7 UN55TU7000FXZA TV with a remote from Best Buy. Every time I turn the power on, Samsung TV comes on automatically. ... View Post

10-17-2020 09:41 PM

That does not work for HULU. Even the president of Samsung admited that. View Post

Is Steam Link Supported on UN32J4290AG

Posted by 10-11-2020 06:34 PM in 4K, 8K and Other TVs

I want to know if my TV supports the Steam Link app? My TV model is UN32J4290AG. The application does not appear in the store. It's from... View Post

10-17-2020 07:59 PM

This forum is for the support of US products and customers. As your product is a non-US model and... View Post

One Connect box issue - sound

Posted by 10-16-2020 09:47 PM in 4K, 8K and Other TVs

The One Connect on my KU8000 65" is basically fried ...doesn't transmit sound anymore. Have purchased ~15 Samsung TVs for business... View Post

10-17-2020 12:15 PM

I'm sorry to hear that, have you tried any of the troubleshooting below? Check the One Conne... View Post

Smart TV can't connect to Internet both wired and wireless - invalid MAC address

Posted by 10-14-2020 05:31 PM in 4K, 8K and Other TVs

Hello! My Samsung Smart TV with info as shown in the attached photo can't connect to internet as I tried the followings... View Post

10-15-2020 08:20 AM

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01111014/ If th... View Post

My Tv does not connect to wifi and it says Error 107

Posted by 10-07-2020 07:51 PM in 4K, 8K and Other TVs

I bought a 75' Smart TV and all of the sudden it did not connect to the network, and now it is saying Error 107. I tried everything and clearly... View Post

10-10-2020 02:45 PM

To resolve the issue and get the TV to reconnect, you will need to Cold Boot the TV. This can be ... View Post

Smart tv 7 series incorrect network setup

Posted by 10-04-2020 10:33 AM in 4K, 8K and Other TVs

Hello! I My att wifi was incorrectly installed or set up incorrectly when I added a firestick 4k. So now the network is labeled "Unknown".... View Post

10-06-2020 05:37 AM

I recommend reaching out to your ISP regarding this. View Post

Is there a list of which QWERTY remotes work with which Samsung TV's?

Posted by 10-04-2020 10:45 PM in 4K, 8K and Other TVs

I have a new TU700D series LED/ LCD TV, my housemate prefers a QWERTY keyboard, I don't think I want to give his phone access to the TV, I have... View Post

Anonymous 10-06-2020 07:09 PM

There is not a Samsung QWERTY remote that works with this television. View Post

black screen led

Posted by 10-06-2020 01:28 AM in 4K, 8K and Other TVs

1/2black screen. Left side. un65nu6900 less than year old View Post

Anonymous 10-07-2020 05:26 PM

I am sorry to hear about this. Please send the serial number, along with a picture of the screen ... View Post

One connect box is not being found

Posted by 10-05-2020 12:36 AM in 4K, 8K and Other TVs

Turned the TV on and the the following screen There is power to the one connect box, rebooted and re-bedded all the cables. Cable... View Post

10-07-2020 02:13 PM

It was the cable. Why a cable, that has not moved etc in 3 years, should just fail is beyond me. ... View Post

Today 10/4/2020) TV keeps turning off & on. Samsung model UN65RU8000F. Purchased 11/19

Posted by 10-04-2020 05:33 PM in 4K, 8K and Other TVs

Today 10/4/2020) TV keeps turning off & on. Samsung model UN65RU8000F. Purchased 11/19 View Post

10-07-2020 07:19 AM

Hello try the following: Turn off the Anynet+: This feature is Anynet+, ... View Post

Met Opera On Demand - Subtitles gone for two 2015 TV's

Posted by 06-16-2020 04:33 PM in 4K, 8K and Other TVs

The Metropolitan Opera streaming service - the app that runs on the Samsung TV - has lost the subtitles, after a Samsung software update last... View Post

10-06-2020 07:19 PM

Hello, it's been a couple months since the last post in this thread. Has anyone noticed if the... View Post

Half of 4K TV Screen is Dark UN75JU7100

Posted by 07-17-2020 07:34 AM in 4K, 8K and Other TVs

I purchased my first 75" 4K Samsung TV (UN75JU7100) September 2016. Not even 4 years of use, the TV is broken with the left half of the screen... View Post

10-01-2020 09:49 AM

I have same problem as well and would love to know how much they charge. View Post