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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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Keep us posted.  


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Astronaut

Re: 2017 Samsung MU8000 Turns itself on

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I have a Model No. UN32C6500VF flat screen Samsung that turns itself on all day long.  I come home from work at lunch: it's on.  I come home after picking up my son from baseball: it's on.  We're eating dinnner: it turns on.  We're doing homework with the kids: it turns on.  We're trying to put the kids to bed: it's on again.  It's the middle of the night and I get up to get some water: it's on.  We go out to the family room in the morning: it's on.  

 

I'm going to sent my electric bill to Samsung and demand they pay me back for selling a product that isn't just faulty; it's a nuisance!

 

But I know that approach gets me nowhere because, based on the long list of people with the same problem, and who have not gotten help yet.

 

So my remedy is probably to buy a different model.  Reading through this topic; it does not seem like anyone has checked "solved".

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Astronaut

Re: 2017 Samsung MU8000 Turns itself on

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Hey, if we all share on facebook, each of these posts, so that our friends see that Samsung's tv's are faulty and a nuisance and yet Samsung makes no effort to fix the problem, maybe that would get their attention.
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Astronaut

Re: 2017 Samsung MU8000 Turns itself on

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I’m having the same issue with a brand new UHD series 7 TV. Very frustrating and waking my kids up in the night. What is the solution? This seems absurd

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Honored Contributor

Re: 2017 Samsung MU8000 Turns itself on

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userdOKzFx0X9f  HQ along with the mods and other Samsung Employees monitor all threads. This allows for us to escalate issues for you guys to make engineering and development aware of any arising or ongoing issues that are happening. You can also provide feedback via the Samsung+ app using the "Send Feedback" option. The feedback provided by consumers in Samsung Plus can be directly accessed by our teams and engineers to get more critical insight into user issues. They can analyze the issue logs and possibly come up with a resolution for us more quickly.

 

 

userOysn0P9Gw6 Can you run a small test for us? Can you disconnect the One Connect box over-night and tell us if the TV still powers on by itself?


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Constellation

Re: 2017 Samsung MU8000 Turns itself on

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My new 75” 8000 series tv turns itself on every night without exception.  I have a Denon receiver on the HDMI ARC port and an Apple TV on another HDMI port.  I have a Sony soundbar on the optical out port.  This is absolutely ridiculous, I spent a fortune on this TV and it has this obvious defect that a large number of people are experiencing, with no recall or fix offered by Samsung.  Please fix this ASAP or expect a class action.

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Cosmic Ray

Re: 2017 Samsung MU8000 Turns itself on

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Do the 2018 models have the same issue? I am about to buy can't decide 2017 model to save money or buy 2018 model?

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Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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Thanks for the reply Cole. Ive noticed the one connect box has been ditched for the 2018 models and its back to the rear of the sets for connections. Is one connect the issue here ??

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Honored Contributor

Re: 2017 Samsung MU8000 Turns itself on

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Some 2018 model TVs do have the one connect so it's not 100% guaranteed that that is the issue. If it is though, I'd like to see about getting a new box out to those that need one. 


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Constellation

Re: 2017 Samsung MU8000 Turns itself on

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Have the same problem. New to this chain. Got a 75" series 8000 from Costco a month ago. Connected to Yamaha receiver via HDMI-ARC. TV has the One Connect. I'm using the cable provider (Comcast) remote to control everything.

 

TV turns itself on randomly at least once a week, usually at night. Tried unplugging. Disconnected Smart Hub. Didnt want to disconnect Anynet since that's desirable feature.

 

Any fixes yet?

 

B

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