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user34mui8y3BU
Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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I am having the same issue. I have a MU6105 connected to a Nvidia Shield Tv 2017 since August working great with two firmware updates since then. I had the TV with no internet access to avoid this kind of problems. One weeks ago I had to connect the tv to the internet and updated the firmware to the lastest version. Since then the TV has been waking up shortly after I tuned off the TV and the Shield and the TV remote acting erratically when I was using the Shield through HDMI-CEC. Then I realized that the only thing that changed was the TV firmware.

I tuned off Anynet+ HDMI-CEC and the turning on problem was gone but I cant use the feature that I matter the most so it is not a solution whatsoever.

I am waiting form a firmware update to solve this problem.

Sorry for my english, it is not my strong suit.

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Viryu
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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@user34mui8y3BU, if it happened after a firmware update? Could you make a factory reset and check if that helps? I'm not willing to resign on using HDMI ARC myself, but doing a total factory reset and disconnecting the TV from internet is a viable solution. 

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Viryu
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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Well, that kinda failed. I did a factory reset, but the OS is still stuck at 1210, and the TV still kept turning itself on. How to reset the OS to original settings?
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user9kuNozsFH5
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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I can categorically say that this isn't (only) due to connected devices as this has happened a few times with our ue32m5520 in the bedroom which has nothing connected and just used for netflix etc. 

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user4G7baJxHJE
Astronaut

Re: 2017 Samsung MU8000 Turns itself on

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Me too. Nothing physically connected apart from coax aerial. Wifi for netflix. Switched itself on at 4am this morning.
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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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@user4G7baJxHJE: Could you provide the model of your television?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userfGKQgYsdNb
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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My customer has a UN55MU8000 that keeps turning on in the middle of the night.  They are using a Sonos Playbar with the optical connection.

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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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Are you connected to a receiver by any chance?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userfGKQgYsdNb
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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Here is the setup:

3 x UN65MU8000

1 x UN55MU8000

3 x random LG TVs

1 x Key Digital KD-HD8X8Lite HD Base T HDMI matrix

3 x Dishnet satellite receivers

2 x Apple TVs

Sonos Playbars on the Samsung TVs

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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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Could you have them try disabling Anynet+ for an evening to see if this reoccurs?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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