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userl523qwxaI6
Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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I’ve had this problem for months and eventually found a specifically labelled ARC compatible HDMI cable resolved it. Shame Samsung couldn’t have been helpful and proactively suggested this to save customers a lot of time and effort. 

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userNpQwRzyAYX
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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I purchased a 65NU7100 last week and connected it to a Bose soundbar and saw this issue the first two nights. I have SmartThings in my home so my device event logs showed that the TV turned on around 12:37am the first nightnigh I discovered it was on 20 hours later!

 

I enabled auto turn off the next day so that the TV turned itself off after 4 hours of inactivity. This time the TV turned at 1:45am and auto turned off at 5:45am.

 

After reading through all 21 pages of this thread and multiple Bose threads, I attempted the following:

 

1) Turn off the auto wake feature of the Bose soundbar

2) Turn off auto update on my Samsung TV

3) Manually run a pending software update on my TV

 

I didn't turn of CEC because that's an essential feature for me. 

 

It's been 3 nights so far after I attempted all of the above and my TV hasn't auto turned on in the middle of the night (or any other time of the day).

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Viryu
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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I've tried that. I've turned off auto update, manually updated to 1250 and... it didn't even take an hour and the TV turned itself on.

Samsung UE40MU6472 + Sony HT-SF200 soundbar setup
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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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@Viryu; Good morning, I am sorry to hear of this. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user5XmzNizkmp
Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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In case you didn't notice the 20+ pages in this thread, this is clearly not a US specific issue.  So regardless of what planet he's on, there's a problem with samsung's smart tv's across the board.  I've got a UN58MU6100F and it turns itself on whenever the heck it feels like it - middle of the day, middle of the night, 15 minutes after I've turned it off, there's no pattern.  

 

I propose we start sending samsung our power bills.  In my case, the TV turning on also turns on my amplifier (and the previous amp that was a totally different brand/model).  

 

Also, samsung, get your TV+ off my TV.  I didn't sign up for adverts - between TV itself and the internet, we get enough crammed down our throats as it is without having the stuff we paid for ALSO doing it.  And by off my tv, I mean get rid of the stupid "Sponsered" spot or one of you is going to end up getting my power bills.  You[Samsung] already got my money!

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userw0ugsOHg7R
Astronaut

Re: 2017 Samsung MU8000 Turns itself on

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why not just post the possible resolution(s)
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userAN8xPjwidu
Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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Hello,

Please show me what cable is it because I have the same problem and I want to buy a new one which is exactly the same You have!

Thank You!

 

Otherwise Samsung if You see that it is a solution for people using audio system why dont You offer us a cable?

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userAN8xPjwidu
Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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Hello,
Please show me what cable is it because I have the same problem and I want to buy a new one which is exactly the same You have!
Thank You!

Otherwise Samsung if You see that it is a solution for people using audio system why dont You offer us a cable?
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userl523qwxaI6
Asteroid

Re: 2017 Samsung MU8000 Turns itself on

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This is the one I bought. It was from amazon.co.uk but if you can't find the same then look for one that's specifically labelled as ARC compatible. If you look at all the posts over this 20+ page thread, the one thing most people have in common is that they're using some sort of external sound system over an ARC connection. I do think it's Samsung at fault, as my previous TV never turned itself on with the exact same external set up. But replacing my old cable with this one certainly seems to help.

https://www.amazon.co.uk/gp/product/B00DYQ2BOK/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

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userX6HZmc3GN7
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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Same issue.  Called Samsung support several times.  They sent a tech to my house with a special remote that gets to the special interface but wasn't fixed.  I noticed that it started after I changed internet router from Apple to a Linksys Nighthawk.   When not connected to router this does not happen.   

 

After calling Samsung again I went to Linksys. After a month of back and forth they gave me a dev build of their firmware which fixed it. Then they put the update in their main builds. Worked fine for months. Now after a Samsung update and a Router firmware update, it's back. The only solution I can find to prevent the random power on is to turn off the TV wifi. So now I'm back to that. Rather pointless to have a "smart" tv if you cannot use the smart options. 

 

On would think that samsung would test their TV software with one of the most popular routers on the market. I'm very disapointed with Samsung's software quality. Prior to Samsung I had Panasonic and never had a single issue.  

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