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userfGKQgYsdNb
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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Here is the setup:

3 x UN65MU8000

1 x UN55MU8000

3 x random LG TVs

1 x Key Digital KD-HD8X8Lite HD Base T HDMI matrix

3 x Dishnet satellite receivers

2 x Apple TVs

Sonos Playbars on the Samsung TVs

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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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Could you have them try disabling Anynet+ for an evening to see if this reoccurs?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userfGKQgYsdNb
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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I've already tried that with no luck.  The other TVs which are 65" have no issues, nor do any of the other 20+ TVs I have sold this year.

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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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Have them reach out to us so the we can schedule service. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userfGKQgYsdNb
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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I can do that for the client.  Do you have a phone number for me to call?

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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

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800-726-7864.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userCPHeQRS96s
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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Please add me to this growing list. I have a ue49mu7070 which has turned itself on at random times of the day. It's connected to a Sky HD box, and a Samsung ms-750 soundbar.

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userz0jOfFzLkA
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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I also experience the same issue. My tv is UA55MU6100WXXY. I am using a yamaha home theatre, xbox one x and foxtel iq2. About a week ago i started using digital optical cable for my home theatre and turned anynet off to see if it would help. Hasnt happened since. However it is a pain as i now lost the function of using the one remote

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useriuL0lKvOoU
Constellation

Re: 2017 Samsung MU8000 Turns itself on

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One  more. MU7055. The problem is  ith the sony sound bar conected thought HDMI ARC. 

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Re: 2017 Samsung MU8000 Turns itself on

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How often does issue happen? I currently have MU8000 with PS4 (HDMI1) and Samsung Soundbar (HDMI4) and have yet to see it occur.

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