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Constellation

2019 Q90 TV Flickering / Dimming

Video of issue: https://youtu.be/BwRMSLPrZr4

 

Flickering / Dimming Issue on Top Half of TV

 

Hopefully one of you has seen this happen before or know what the cause is, because it’s driving me nuts. The top half of my screen will flicker/dim randomly when playing certain content. It is a brand new television, straight out of the box.

 

The majority of the time this seems to happen when playing 4K or HDR content, and happens both during the day and at night when room is completely dark. Made sure TV is on latest software version (1361). Have powercycled one connect box and reseated fiber connection.

 

I’ve tried turning Ambient Light Detection off as well as Power Saving Mode, Intelligent Mode off, nothing has worked so far. (I go back and watch the same 4K content to test for any changes)

 

TV is great when it's not doing this. Very unhappy that a TV as expensive as this is having these sorts of issues.

2019 Q90 75" Not sure what is causing this issue. It seems to be happening MOST of the time only when playing 4K content/HDR video. Happens both during the d...
3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: 2019 Q90 TV Flickering / Dimming

That is very odd, when was the unit purchased? Have you tried a factory reset of the unit? Have you tried different HDMI cables?

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Constellation

Re: 2019 Q90 TV Flickering / Dimming

The unit was purchased within the last 3 months. Yes, I have reset the TV to default from the settings menu. It does not appear to be HDMI related as this also happens when playing content from the Smart Apps on the TV such as Amazon Prime. It mostly happens on 4K/HD content which is strange.

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Samsung Moderator
Samsung Moderator

Re: 2019 Q90 TV Flickering / Dimming

Please send us a private message with the full model code and serial number: Link

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