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Original topic:

4K, 8k and other TV's Vertical lines on all sources and during picture test

(Topic created on: 4/3/21 4:12 PM)
userSNxmFHduoE
Constellation
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4k, 8k and Other TVs

I have the un55ks8000f, and midway through a video, the screen faded to verticle lines. The audio still played and the lines move, but nothing can be made from them. I looked through forums of other people with similar issues and tried cleaning all the cables and ports. The problem is that these lines show without any source plugged in. No menu or anything can be seen on the tv.

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82 Replies
userU1IZiJd5d0
Astronaut
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4k, 8k and Other TVs

My tv is having the same issue.  Please advise. Model UN65MU800D. 

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userbYGeYaE7qK
Constellation
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4k, 8k and Other TVs

Samsung covered the repair on my UN65KS8000 and it involved a replacement of the panel. So far so good.

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usere9gK8MFSnL
Astronaut
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4k, 8k and Other TVs

We have the same problem. The TV is only 3 years old and has been used occasionally as a second TV. Model UE55KU6000.

 

We are quite disappointed and worried that our other Samsung TV might develop the same problem over time.

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SamsungLarry
Community Manager
Community Manager
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4k, 8k and Other TVs

Have you attempted the steps presented in this thread?







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user5sOxR9e53W
Astronaut
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4k, 8k and Other TVs

Im having the same issue with mine. Tv just over a year old

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SamsungAl
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

@user5sOxR9e53W Does this happen on all sources, inputs and the picture test?


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uservRNZNQLWDL
Astronaut
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4k, 8k and Other TVs

Samsung_TV_01.jpg

My started this past weekend with the same issue on a UN65MU800D. My TV is 2 years and 7 months since purchased. Turned TV on and the vertical line was there.

Ran through test, unplugged, reset TV and line still there.

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userkXy7d9WTAc
Constellation
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4k, 8k and Other TVs

I have the same problems on UE60KS7000. But only when BFI (Led Clear Motion) is active.

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SamsungAl
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

@userkXy7d9WTAc This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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asifhs
Astronaut
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4k, 8k and Other TVs

Hi Samsung Support personnel!

I just ran into this dead pixel defect

UN40KU6290F

I have the serial # and I can send it to you privately.

 

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