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6 Series TV Unable To Connect to Server Error

I was told a software update must have went wrong on my Samsung 6 series tv because I am unable to connect to server and it’s not reading any connections to the HDMI ports. I can’t do a factory reset because it’s not registering any buttons on the remote. I have unplugged it multiple times, but still not connecting to server. I was told by tech support that I need to have someone come out and look at it, but I am better off just buying a new tv due to the cost. The tv is not even two years old. Anyone else experience this problem and have a solution to fix it?