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Asteroid

Re: 65” KS8000 dark shadow center of panel to top of TV

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Asteroid

Re: 65” KS8000 dark shadow center of panel to top of TV

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Samsung Moderator
Samsung Moderator

Re: 65” KS8000 dark shadow center of panel to top of TV

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I would be delighted to assist you a bit further. Could you send me your serial number via private message


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Asteroid

Re: 65” KS8000 dark shadow center of panel to top of TV

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Exceptional customer service from Samsung.

 

They quickly tackled this issue with amazing commnication and customer service getting a company to come out and completly replace my panel FREE of charge. I have been a loyal Samsung user of all types of eletronics but this really sets the bar for a major company doing whats best for its customer base.

 

Thanks Samsung for the constant communication and resolution to this issue!

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Constellation

Re: 65” KS8000 dark shadow center of panel to top of TV

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Really?!!  I've been trying to get help for mine for months.  I have a UN65KS8500FXZA that I bought a couple years back, that just starting flickering and turning on and off and they were absolutely no help....   What kind of pull do you have with these folks, and can I have some?  When I go back to see if there are any responses to my original question, this is what I find.

 

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Constellation

Re: 65” KS8000 dark shadow center of panel to top of TV

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My UN60KS8000 also just got the dark shadow that runs vertically close to down the middle of the screen. This just happened 24 hours ago.  I bought the TV direct from Samsung Dec 2016 and it seems to be an issue with the KS8000 Models.  I see some people have had the issue resolved by having the screen replaced.  Obviously my tv is out of warranty but seems like this issue is not a normal wear issue but rather a manufacture issue.  I would like this issue resolved since I feel this TV should have lasted much longer without this kind of issue.Samsung screen issue..jpg I have multiple Samsung devices in my home and would like to continue being a samsung customer in the future, but not if support for their products is lacking. Please advise!

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Samsung Moderator
Samsung Moderator

Re: 65” KS8000 dark shadow center of panel to top of TV

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Hey! Thanks for reaching out, can I have your full model number and serial number in private message?


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Constellation

Re: 65” KS8000 dark shadow center of panel to top of TV

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Issue was resolved!  After IM with moderator and explaining the issue and troubleshooting steps I had taken, they set me up with a one time out of warranty fix, parts and labor.  They had a local company come out and replace the screen.  It took an extra week because they had to order the new screen.  Despite the issue with the faulty screen I Am very satisfied with the way Samsung handled the issue.  My hope is that they will continue to provide similar product support in the future.  Thank you Samsung Support! 

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Constellation

Re: 65” KS8000 dark shadow center of panel to top of TV

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My UN65KS8500 also just got the dark shadow that runs vertically close to down the middle of the screen. Appears to be the exact same issue others are having here. I bought the TV back in 2016 and have always been a loyal Samsung customer, but am disappointed that this expensive TV hasn't lasted. it seems to be a known issue with several of these models. I know my TV is out of warranty, but I would love if there was some way for this issue resolved. I would have expected the TV to have lasted much longer without this kind of issue, as others have stated. I have attached some photos of the issue. Thanks in advance for any assistance.

 

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Samsung Moderator
Samsung Moderator

Re: 65” KS8000 dark shadow center of panel to top of TV

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I would love to assist you with this Does this happen on all sources?
Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. Do the lines appear during the test?


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