I would be delighted to assist you a bit further. Could you send me your serial number via private message?
Exceptional customer service from Samsung.
They quickly tackled this issue with amazing commnication and customer service getting a company to come out and completly replace my panel FREE of charge. I have been a loyal Samsung user of all types of eletronics but this really sets the bar for a major company doing whats best for its customer base.
Thanks Samsung for the constant communication and resolution to this issue!
Really?!! I've been trying to get help for mine for months. I have a UN65KS8500FXZA that I bought a couple years back, that just starting flickering and turning on and off and they were absolutely no help.... What kind of pull do you have with these folks, and can I have some? When I go back to see if there are any responses to my original question, this is what I find.
My UN60KS8000 also just got the dark shadow that runs vertically close to down the middle of the screen. This just happened 24 hours ago. I bought the TV direct from Samsung Dec 2016 and it seems to be an issue with the KS8000 Models. I see some people have had the issue resolved by having the screen replaced. Obviously my tv is out of warranty but seems like this issue is not a normal wear issue but rather a manufacture issue. I would like this issue resolved since I feel this TV should have lasted much longer without this kind of issue. I have multiple Samsung devices in my home and would like to continue being a samsung customer in the future, but not if support for their products is lacking. Please advise!
Hey! Thanks for reaching out, can I have your full model number and serial number in private message?
Issue was resolved! After IM with moderator and explaining the issue and troubleshooting steps I had taken, they set me up with a one time out of warranty fix, parts and labor. They had a local company come out and replace the screen. It took an extra week because they had to order the new screen. Despite the issue with the faulty screen I Am very satisfied with the way Samsung handled the issue. My hope is that they will continue to provide similar product support in the future. Thank you Samsung Support!
My UN65KS8500 also just got the dark shadow that runs vertically close to down the middle of the screen. Appears to be the exact same issue others are having here. I bought the TV back in 2016 and have always been a loyal Samsung customer, but am disappointed that this expensive TV hasn't lasted. it seems to be a known issue with several of these models. I know my TV is out of warranty, but I would love if there was some way for this issue resolved. I would have expected the TV to have lasted much longer without this kind of issue, as others have stated. I have attached some photos of the issue. Thanks in advance for any assistance.
I would love to assist you with this Does this happen on all sources?
Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. Do the lines appear during the test?