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usersRcRjfjmmD
Constellation

65" Class KS9000 4K SUHD TV flickers and goes out of focus

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I purchased the 65" Class KS9000 4K SUHD TV on February 5, 2017 and I was very happy with my purchase until about two weeks ago. The display constantly flickers and it is now nearly impossible to watch. I called support and they quickly told me that the warranty expired on January 2018 and I would have to pay for the repair myself. I called the service center they gave me a $1200 repair estimate! The TV is only a year and half old! The repair cost is more than half of what I paid for the TV last year. Has anyone else has this problem with this model? Does any have any suggestions on how to get some help with this issue? I can not believe that Samsung will not give me a one time exception, it is not like I broke the it. I guess Samsung only stands by their televisions for the first year and a half. If I can not get this resloved I will not be buying any more Samusung products ever again.  

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Samsung Moderator
Samsung Moderator

Re: 65" Class KS9000 4K SUHD TV flickers and goes out of focus

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We are sorry to hear about your experience. Please send the full model and serial numbers to this link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: 65" Class KS9000 4K SUHD TV flickers and goes out of focus

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We are sorry to hear about your experience. Please send the full model and serial numbers to this link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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userov1rzPAvbQ
Astronaut

Re: 65" Class KS9000 4K SUHD TV flickers and goes out of focus

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What worked for you?

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Sabache
Asteroid

Re: 65" Class KS9000 4K SUHD TV flickers and goes out of focus

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How the heck is that a solution?  I want a software reversal, this happened to my TV too! Im guessing after the "software update" This ridiculous 😡

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userS9uxe5T2Sa
Astronaut

Re: 65" Class KS9000 4K SUHD TV flickers and goes out of focus

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I have the same issue with a 55KS9000.

After some time on it starts to flash the black screen.

What was the fix?

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Sabache
Asteroid

Re: 65" Class KS9000 4K SUHD TV flickers and goes out of focus

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So far, there is no fix.  I have a super expensive TV that is totally unwatchable.  Really, this is beyond rediculous.

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