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65" KS8000 4k SUHD won't turn on!

(Topic created on: 4/10/21 10:12 AM)
userwAyZQhnu50
Constellation
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4k, 8k and Other TVs

I bought a 65" KS8000 directly from Samsung in Jan 2017. It appears the manufacturer's warranty ended on Jan 31, 2018. The TV has been absolutely fantastic for these 4 years, and I truly love it. But now it will not turn on all of a sudden, after no symptoms of anything wrong or any deterioration in brightness or picture. The red standby light is off and will not turn on. I tried doing a soft reset, a hard reset, and leave the TV unplugged for minutes and also holding down the power button on the back of the receiver light for a minute to reset. I can't get it to turn off.

I submitted a customer service ticket, but the local electronic store said that it could be the power board or the main board, both are $300+ each and with labor it would just be better to buy a new TV.

Can this be right? This TV is only 4 years old, and for a $2000 TV I expected this to last at least 7 years. I really would like to repair it since I love it so much, but I can't justify it.

Samsung, is there anything you can do to repair this outside of the warranty?? I have another 50" Samsung TV that I bought at the same time that has been great, and I love being able to use and mirror my Galaxy S10 devices on these TVs so easily.

Is there a way I can tell which board (or both) are bad?

Samsung, help! These high-end models like the KS8000 4k SUHD TVs should last longer than this!

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

I'm sorry to hear that if this is occurring after plugging directly into the wall and not through a surge protector this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I'm sorry to hear that if this is occurring after plugging directly into the wall and not through a surge protector this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

Send a Message on Twitter

Send a Message to Moderator


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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